Refund policy

Returns, Refunds & Exchanges

Faulty, damaged, or incorrect items (please report within 7 days of delivery)

We inspect every piece with care before it leaves us. If something arrives faulty, damaged, or incorrect, please reach out within 7 days of delivery so we can assess and resolve it promptly.

To help us review your request, the item must be:

• Unused and unwashed
• In its original condition
• With all original tags attached

Please email us at emirae.brands@gmail.com with your order number, clear photos of the issue, and a brief description of what occurred.

We reserve the right to decline a request if the issue is found to be caused by improper use or post-delivery damage — including pin holes, pulling, snags, heat or steam damage, or washing.

Hygiene policy

For hygiene reasons, we're unable to accept returns, refunds, or exchanges for change of mind. We encourage you to review all product details carefully before purchasing — and we're always here to help if you have questions.

Order changes & cancellations

Due to our prompt fulfilment process, we're unable to modify or cancel orders once placed. Please double-check your details at checkout.

A note on colour

We do our best to display true-to-life shades. However, lighting and screen settings may affect how colours appear. If you're deciding between shades, we'd love to help you choose — just reach out before ordering.

We aim to handle every request with iḥsān — excellence and fairness — always.