Refund policy

Every piece is checked before it leaves us. Here's how we handle anything that isn't right.

Change of mind
Because our hijabs and undercaps are worn close to the face and hair, we don't accept change-of-mind returns or exchanges. Please choose carefully, and if you're unsure about anything, message us before you order.

Faulty or incorrect items
If anything arrives faulty, damaged or not as described, email us at emirae.brands@gmail.com with your order number and a photo (ideally within 7 days of delivery) and we'll replace it or refund you, at no cost to you.

Colour
We photograph every shade in natural daylight to show it as close to real life as we can. Screens and phones display colour differently, so slight variations can happen and aren't considered a fault. Unsure? Message us before you order and we'll send you a daylight photo.

We aim to handle every request with iḥsān, always.